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Network Troubleshooting Guide

  
    

Find the best way to troubleshoot for U

  
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Check Network Status Map & Balance via the MyUMobile App

  
    
  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods
  • For Prepaid users, ensure there is sufficient credit balance in your account
  • For Postpaid users, ensure there are no outstanding bill payments
  
    
    
                  
    
      
  
    
  
    

Manage Messaging App & Device Settings

  
    
  • Free up space in your messaging inbox/outbox
  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network
  • Toggle flight mode between on and off
  • Ensure your device is fully updated
  
    
    
                  
    
      
  
    
  
    

Check SMS Centre Number

  
    
  • For Android users, go to Settings > Apps > Messages > Messages settings > More settings > Text messages > check Message Centre number: +60181000108
  • For Apple users, the SMS centre number is set automatically
  
    
  
  
  
    
              
    
      
  
    
  
    

Check Network Status Map

  
    
  • Check the Network Status Map for any network disruptions in your area.
  • If there is a network disruption in your area, wait for service to resume before trying out the other methods
  
    
    
                  
    
      
  
    
  
    

Check Balance Via MyUMobile App

  
    
  • For Prepaid users, ensure there is sufficient credit balance in your account
  • For Postpaid users, ensure there is no outstanding bill payments

  • Ensure there is sufficient Internet quota balance.

  
    
    
                  
    
      
  
    
  
    

Manage Device Settings

  
    
  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network
  • Turn Flight mode on and off
  • Ensure your device is fully updated
  
    
  
  
  
    
     
    
      
  
    
  
    

Check Network Status Map & Balance via the MyUMobile App

  
    
  • Check the Network Status Map. If there is a network disruption in your area, wait for service to resume before trying out the other methods
  • For Prepaid users, ensure there is sufficient credit balance in your account
  • For Postpaid users, ensure there are no outstanding bill payments
  
    
    
                  
    
      
  
    
  
    

Manage Device Settings

  
    
  • Turn off Bluetooth & Wi-Fi and connect to the U Mobile 4G/5G network
  • Turn Flight mode on and off
  • Ensure your device is fully updated
  • Turn on Roaming if you're abroad
  • Turn off call-forwarding features